Answer: Yes, you can point two different domain names to one directory. Just go to the Subdomain Manager section in your Hosting Control Panel and edit the path of the ‘www’ subdomain of one of your domains.
For example you have added two domains via the Domain Manager section:
domain1.com
domain2.com
In the Subdomain Manager section you will have respectively:
www.domain1.com
www.domain2.com
Both domains are pointed to the respective folders:
/home/www/domain1.com
/home/www/domain2.com
To have your two domains loading one and the same content, please observe the following steps:
1. Upload your website at /home/www/domain1.com
2. Go to the Subdomain Manager section
3. Change the subdomain path of www.domain2.com from /home/www/domain2.com to /home/www/domain1.com
That’s all. Your domains will open one and the same website.
Answer: Our system does not support “www” prefix for subdomains. You can visit your site by typing inside the browser just subdomain.domain.com or http://subdomain.domain.com.
Answer: Once you have setup your domain name with our services by assigning it our DNS servers you can manage the SOA records of your domain following these steps (only applies to paid accounts):
1. Login to your control panel.
2. Go to Website Manager.
3. Click on Domain Manager.
4. Click on Options on the right side of the domain.
5. Modify the IP address of your domain’s SOA Record using the form.
Answer: Once you have setup your domain name with our services by assigning it our DNS servers you can manage the A record of your domain (only applies to paid accounts):
1. Login to your control panel.
2. Go to Website Manager.
3. Click on Domain Manager.
4. Click on Options on the right side of the domain.
5. Modify the IP address of your domain’s A Record using the form.
Answer: Once you have setup your domain name with our services by assigning it our DNS servers, you can manage the MX records of your domain following these steps (only applies for paid accounts):
1. Login to your control panel.
2. Go to Website Manager.
3. Click on Domain Manager.
4. Click on Options on the right side of the domain.
5. Modify the MX record from the MX tab.
Note: Please note that you should allow 12-36 hours for any DNS changes to take effect.
Answer: Paid users can change the default 404 error page of their domain/subdomain for their convenience. To change a domain/subdomain’s error page go to your domain/subdomain folder and edit the error404.html file. If you have deleted this file you can create it again.
Answer: While the default domains’ path is /home/www/yourdomain.com, you can change it for your convenience. You need to follow the steps:
1. Login to your customer’s control panel;
2. Go to Website Manager;
3. Click on Subdomain Manager;
You will be presented a screen from where you can manage your subdomains. You can change a subdomain’s content path by clicking on Edit Subdomain icon and type in the new content path.
Answer: Yes, you can hide your personal contact info to reduce the chances identity theft and data mining by purchasing WHOIS Protection. If you want to enable this protection for domain name(s) registered with us, please open a trouble ticket to the support team with your inquiry.
Answer: When you register a domain name this information is recorded in the so called whois database, which is publicly available.
Answer: To set up the domain with us, add the domain through the Domain Manager menu, inside your hosting control panel. Once added under ‘NS’ column, you will see the proper DNS next to the domain name. You need to point out your domain to the specified name servers. You can do so either by asking your domain provider, or you can do it yourself if you have a domain control panel.
